1. Introduction
IND29.COM is a B2B marketplace connecting manufacturers, suppliers, traders, machinery companies, and buyers across India.
This Shipping & Logistics Policy explains how orders are processed, shipped, tracked, delivered, and managed through our logistics network and third-party logistics partners.
By placing an order on IND29.COM, you agree to this Shipping & Logistics Policy.
2. Shipping Coverage
IND29.COM provides shipping services across India through:
Logistics partners
Transport companies
Courier service providers
Hub-to-hub transportation networks
Third-party freight aggregators
Shipping availability depends on:
Pickup location
Delivery location
Product category
Weight and dimensions
Transport restrictions
Certain remote areas may require additional delivery time and charges.
3. Order Processing Time
After order confirmation:
Order Type Processing Time
Standard Products 1–3 Business Days
Bulk Orders 2–7 Business Days
Machinery Orders 3–15 Business Days
Customized Products As agreed between Buyer and Seller
Processing time excludes Sundays, public holidays, and force majeure events.
4. Shipping Charges
Shipping charges may vary based on:
Product weight
Product dimensions
Delivery location
Freight type
Logistics provider
Insurance requirements
Shipping charges will be displayed during checkout whenever applicable.
Additional charges may apply for:
Remote area delivery
Heavy machinery transport
Special handling requirements
Express delivery requests
5. Logistics Network
IND29.COM may utilize:
Local transport providers
Regional logistics hubs
National courier companies
Freight forwarding partners
Aggregated logistics services
For large industrial shipments, goods may pass through multiple logistics hubs before final delivery.
6. Shipment Tracking
Where tracking is available, buyers can track shipments through:
Tracking ID
LR (Lorry Receipt) Number
QR Code Tracking
Courier Tracking Number
Dashboard Tracking System
Tracking information may take 24–48 hours to update after dispatch.
7. Delivery Timelines
Estimated delivery timelines:
Shipment Type Estimated Delivery
Local Delivery 1–3 Business Days
Regional Delivery 3–7 Business Days
Interstate Delivery 5–15 Business Days
Machinery & Industrial Equipment 7–30 Business Days
Delivery timelines are estimates only and are not guaranteed.
8. Delivery Confirmation
A shipment shall be considered delivered when:
Delivered to the buyer
Delivered to an authorized representative
Delivered at the registered delivery address
Delivery proof is obtained from the logistics provider
The buyer is responsible for ensuring someone is available to receive the shipment.
9. Inspection Upon Delivery
Buyers must inspect shipments immediately upon receipt.
If any of the following are noticed:
Damaged packaging
Missing items
Wrong product
Physical damage
The buyer must:
Take photographs/videos
Inform the seller
Notify IND29.COM within 48 hours of delivery
Failure to report within the specified period may affect claim eligibility.
10. Delayed Shipments
Delivery delays may occur due to:
Weather conditions
Natural disasters
Transport strikes
Government restrictions
Customs or regulatory inspections
High-volume shipping periods
IND29.COM is not liable for delays caused by circumstances beyond its reasonable control.
11. Lost Shipments
If a shipment is reported lost:
Investigation will be initiated with the logistics provider.
Tracking records will be reviewed.
Resolution will depend on carrier findings and seller policies.
Compensation, if applicable, shall be subject to carrier and seller terms.
12. Damaged Shipments
If products arrive damaged:
Report within 48 hours.
Submit photographs and evidence.
Claims will be reviewed jointly by the seller and logistics partner.
Approved claims may result in:
Replacement
Repair
Refund
Partial compensation
13. Bulk Orders & Freight Deliveries
For bulk industrial shipments:
Delivery timelines may vary.
Buyers may need unloading facilities.
Additional labor, crane, forklift, or unloading charges may apply.
Such charges are generally the responsibility of the buyer unless otherwise agreed.
14. Seller Responsibilities
Sellers are responsible for:
Proper packaging
Accurate product labeling
Correct shipment details
Timely dispatch
Compliance with applicable transport regulations
15. Buyer Responsibilities
Buyers are responsible for:
Providing accurate delivery information
Receiving shipments on time
Inspecting products upon delivery
Arranging unloading facilities where required
Paying applicable shipping charges
16. Force Majeure
IND29.COM shall not be liable for delays, failures, or interruptions caused by:
Floods
Earthquakes
Fire
War
Pandemic
Government actions
Transport disruptions
Power or communication failures
17. Limitation of Liability
IND29.COM acts as a marketplace platform and logistics facilitator.
Unless expressly agreed otherwise:
IND29.COM is not the transporter of goods.
Actual transportation may be performed by third-party logistics providers.
Liability related to shipping may be limited to the extent permitted by law.
18. Contact Information
IND29 RETAIL E-COMMERCE PRIVATE LIMITED
Website: https://www.ind29.com
Email: support@ind29.com
Customer Support: Available through the IND29.COM Help Center
