Welcome IND29.COM
IND29 RETAIL E-COMMERCE PRIVATE LIMITED
Effective Date: [Insert Date]
Welcome to IND29.com (“Platform”, “Website”, “IND29”, “we”, “our”, “us”).
These Terms & Conditions govern your access and use of our B2B marketplace platform, logistics services, payment integrations, and related services.
By accessing or using IND29.com, you agree to comply with these Terms & Conditions.
1. About IND29
IND29 is a B2B digital marketplace focused on India’s plastic industry, connecting:
Plastic Raw Material Suppliers
Finished Goods Manufacturers
Machinery Companies
Traders
Retailers
Logistics Partners
IND29 provides:
Product listing & discovery
Buyer & seller connections
Logistics integration
Shipment tracking
Payment support
Order management tools
2. Eligibility
To use IND29:
You must be at least 18 years old.
You must operate a legitimate business entity.
You agree to provide accurate business and contact details.
You must comply with all applicable Indian laws and regulations.
IND29 reserves the right to suspend or terminate accounts providing false or misleading information.
3. User Accounts
Users may register as:
Supplier
Manufacturer
Trader
Retailer
Machinery Company
You are responsible for:
Maintaining account confidentiality
Protecting login credentials
Activities performed under your account
IND29 is not responsible for unauthorized account access caused by user negligence.
4. Business Listings & Product Information
Users may upload:
Product details
Specifications
Images
Pricing
Certifications
Company information
You agree:
All information submitted is accurate.
You own or have rights to uploaded content.
Your listings do not violate intellectual property rights.
IND29 reserves the right to remove any misleading, illegal, duplicate, offensive, or prohibited content.
5. Orders & Transactions
IND29 acts as a digital B2B marketplace platform facilitating business transactions between buyers and sellers.
Buyers agree:
To provide accurate shipping and billing information.
To make payments within agreed timelines.
Sellers agree:
To deliver products as described.
To maintain product quality standards.
To fulfill orders responsibly.
IND29 is not the manufacturer, owner, or direct seller of products unless explicitly stated.
6. Pricing & Payments
Prices displayed may include or exclude:
GST
Shipping charges
Packaging costs
Handling fees
Payments may be processed through third-party payment gateways and banking partners.
IND29 may charge:
Transaction commissions
Subscription fees
Advertising fees
Logistics coordination fees
Failure to complete payments may result in suspension of services.
7. Logistics & Delivery
IND29 may provide logistics support through third-party logistics partners.
Services may include:
Door-to-door pickup & delivery
Shipment tracking
QR/LR-based logistics
Hub-to-hub transportation
Delivery timelines are estimates and may vary due to:
Weather
Transport delays
Operational issues
Government restrictions
IND29 is not liable for delays caused by third-party logistics providers.
8. Shipment Risks
Risk and responsibility for products may transfer according to mutually agreed commercial terms between buyer and seller.
Users are encouraged to:
Properly package products
Verify quantities before dispatch
Use shipment insurance where necessary
9. Prohibited Activities
Users shall not:
Upload false information
Misuse buyer/seller data
Engage in fraud or scams
Violate intellectual property rights
Upload harmful software or malware
Use the platform for illegal activities
IND29 reserves the right to permanently ban violating accounts.
10. Intellectual Property
All platform content including:
Logo
Branding
Design
Software
Text
Graphics
belongs to IND29 RETAIL E-COMMERCE PRIVATE LIMITED unless otherwise stated.
Unauthorized copying or reproduction is prohibited.
11. Third-Party Services
IND29 may integrate with:
Payment gateways
Logistics providers
Banking systems
External APIs
We are not responsible for service interruptions or failures caused by third-party providers.
12. Limitation of Liability
IND29 shall not be liable for:
Business losses
Profit losses
Delivery delays
Product disputes
Data interruptions
Indirect damages
Maximum liability shall not exceed the amount paid to IND29 for the related service.
13. Suspension & Termination
IND29 may suspend or terminate accounts if:
Terms are violated
Fraudulent activities are detected
Payments remain unpaid
Platform misuse occurs
14. Privacy
Use of the platform is also governed by our Privacy Policy.
15. Modifications
IND29 reserves the right to update these Terms at any time. Continued use of the platform constitutes acceptance of revised terms.
16. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in West Bengal, India.
17. Contact Information
IND29 RETAIL E-COMMERCE PRIVATE LIMITED
Website: https://www.ind29.com
Email: support@ind29.com
Phone: [Insert Contact Number]
PRIVACY POLICY
IND29.COM
Effective Date: [Insert Date]
IND29 RETAIL E-COMMERCE PRIVATE LIMITED (“IND29”, “we”, “our”, “us”) respects your privacy and is committed to protecting your information.
This Privacy Policy explains how we collect, use, and protect your data.
1. Information We Collect
We may collect:
Business Information
Company name
GST details
Business category
Address
Contact details
Personal Information
Name
Mobile number
Email address
Login credentials
Transaction Information
Orders
Payments
Shipping details
Invoice data
Technical Information
IP address
Device information
Browser type
Cookies
Usage analytics
2. How We Use Information
We use data to:
Create and manage accounts
Process orders & payments
Enable logistics tracking
Improve platform performance
Provide customer support
Send service notifications
Prevent fraud and misuse
3. Logistics & Shipment Data
Shipment information may be shared with logistics partners for:
Pickup scheduling
Delivery coordination
Tracking updates
Shipment verification
4. Payment Information
Payments may be processed through secure third-party payment gateways and banking partners.
IND29 does not store sensitive banking credentials such as:
Card numbers
CVV
Net banking passwords
5. Cookies & Tracking
IND29 may use cookies to:
Improve user experience
Maintain login sessions
Analyze website traffic
Personalize content
Users may disable cookies through browser settings.
6. Information Sharing
We may share information with:
Logistics providers
Payment partners
Government authorities (if legally required)
Technology service providers
We do not sell personal information to third parties.
7. Data Security
We implement reasonable security measures including:
Secure servers
Access controls
Encrypted communications
OTP verification systems
However, no online system is completely secure.
8. User Rights
Users may:
Access account information
Update profile details
Request correction of inaccurate information
Request account deletion subject to legal requirements
9. Data Retention
We retain information as necessary for:
Legal compliance
Business operations
Transaction history
Fraud prevention
10. Third-Party Links
Our platform may contain links to third-party websites.
IND29 is not responsible for their privacy practices or content.
11. Children’s Privacy
IND29 is intended for business users and not for individuals under 18 years of age.
12. Policy Updates
We may update this Privacy Policy periodically.
Continued use of IND29 after updates indicates acceptance of the revised policy.
13. Contact Us
For privacy-related questions:
IND29 RETAIL E-COMMERCE PRIVATE LIMITED
